Returns & Refunds

a. Return Eligibility:
- Returns are accepted within 30 days from the date of receipt, as indicated on the proof of purchase.
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

b. Initiating a Return:
- To initiate a return, please contact our customer service team through the designated channels outlined on our website or at reinforxshop@gmail.com
- Provide your order number, details of the item you wish to return, and the reason for the return.

c. Return Authorization:
- Upon review of your return request, we will provide you with a return authorization if the return is deemed eligible.
- Clearly mark the return authorization on the outside of the package.

d. Shipping the Return:
- Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of the product.

e. Inspection and Processing:
- Once the returned item is received, it will undergo a thorough inspection.
- Refunds or exchanges will be processed promptly, and a confirmation email will be sent to notify you of the status.

f. Refund Method:
- Refunds will be issued using the original payment method. Please allow 7-14 business days for the refund to reflect in your account.

g. Exclusions:
- Certain items, such as personalized or perishable goods, may not be eligible for return unless they are defective or damaged upon receipt.
- We reserve the right to refuse returns that do not meet the specified conditions.

h. Defective or Damaged Items:
- In the rare event that you receive a defective or damaged item, please contact us immediately, providing photos of the product and packaging.
- We will arrange for a replacement or issue a refund, including any applicable shipping costs.

i. Policy Changes:
- We reserve the right to modify our return policy at any time. Any changes will be communicated through our website.

j. Customer Satisfaction:
- Your satisfaction is our priority. If you have any concerns or queries regarding the return process, please reach out to our customer service team, and we will be happy to assist you.

Our Returns and Refunds Policy is designed to be transparent, fair, and customer-friendly. We appreciate your understanding and cooperation in adhering to these guidelines for a smooth and satisfactory shopping experience. 

The Reinforx Team